Responsible Gaming at fbajei
fbajei believes that gambling should be an enjoyable entertainment activity — never a financial obligation or a source of distress. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
At fbajei, responsible gaming is not a checkbox — it is a core part of how we operate. From the moment you register your account, you have access to a comprehensive suite of tools designed to keep your gaming activity safe, sustainable, and firmly within your personal boundaries.
Gambling, at its best, is entertainment. Cricket betting during a BPL match, spinning a few rounds on your favourite slot, or watching live casino action from Dhaka — these are recreational experiences. The problem starts when gambling shifts from entertainment to compulsion. fbajei is committed to helping players recognise that shift early and act before it causes harm.
This page explains the full range of responsible gaming protections available to all fbajei players in Bangladesh, how to activate each tool, and where to turn if gambling is becoming a concern for you or someone close to you. Please read it carefully. These tools exist to serve you — use them.
Our Commitment at a Glance
Player Protection Tools
You can set a maximum deposit amount for any rolling daily, weekly, or monthly period. Once your chosen limit is reached, fbajei will block further deposits until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 48-hour cooling-off period before it applies — this delay is intentional and protects you from impulsive decisions made in the heat of the moment.
A loss limit caps the total amount you are permitted to lose across all games and betting markets within a defined period. When your cumulative losses reach the limit you have set, your account will be temporarily restricted from further wagers until the period expires. Like deposit limits, any increase to a loss limit is subject to a mandatory 48-hour review delay.
Long gaming sessions can make it easy to lose track of time. fbajei allows you to set a session duration alert — when you have been logged in and actively playing for your chosen number of minutes or hours, the Platform will display a clear on-screen reminder. You can choose to continue or log out. This tool is particularly useful during long cricket matches or extended slot sessions.
If you feel you need a short break from gambling, the time-out feature allows you to suspend your fbajei account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. You will not receive any promotional communications during this period. Your account data and balance are preserved and will be accessible when the time-out expires.
Reality checks are periodic pop-up notifications that appear during an active gaming session, showing you how long you have been playing and your net win/loss position for the session. These prompts are designed to interrupt autopilot behaviour and give you a factual, in-the-moment picture of your activity so you can make a conscious decision about whether to continue.
In addition to deposit and loss limits, fbajei supports per-session and per-bet wagering caps. You can restrict the maximum stake you are allowed to place on a single bet or spin. This is especially useful for players who wish to extend their entertainment value and avoid placing high-stakes bets impulsively.
Self-Exclusion
Self-exclusion is the most serious responsible gaming tool available on fbajei. It is intended for players who believe that gambling has become or is becoming a problem in their lives and who want a firm, lasting barrier between themselves and the Platform.
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Self-exclusion permanently closes your fbajei account and blocks you from re-registering. During the exclusion period, all marketing communications are stopped, your account balance is settled, and any pending withdrawals are processed. Self-exclusion periods range from six months to permanent closure. This action cannot be reversed during the chosen exclusion period — it is a serious commitment designed to protect you.
Important: Self-exclusion on fbajei applies only to the fbajei Platform. If you feel you have a serious gambling problem, we strongly encourage you to seek self-exclusion from all gambling platforms you use and to contact a professional support organisation. fbajei's support team can provide guidance on reaching appropriate help resources in Bangladesh.
How to Activate Any Responsible Gaming Tool
- Log in to your fbajei account via fbajei Login.
- Navigate to Account Settings in your account dashboard.
- Select Responsible Gaming from the settings menu.
- Choose the tool you wish to activate — deposit limit, loss limit, time-out, session alert, or self-exclusion.
- Enter your preferred values and confirm your selection. Restrictions take effect immediately. Increases are subject to a mandatory delay.
- For self-exclusion or any tool you cannot locate in your dashboard, contact support via live chat and a team member will assist you directly.
Recognising Problem Gambling
Problem gambling can develop gradually. The following warning signs may indicate that gambling is moving beyond entertainment and becoming a harmful habit. If you recognise several of these in your own behaviour, please reach out to fbajei's support team or a professional counselling service.
- Spending more money or time gambling than you originally intended, and finding it difficult to stop once you have started.
- Chasing losses — placing larger bets in an attempt to recover money already lost, rather than accepting the loss and moving on.
- Neglecting family, work, studies, or other responsibilities because of time and money spent on gambling.
- Borrowing money from family members, friends, or financial institutions specifically to fund gambling activity.
- Feeling irritable, anxious, or depressed when unable to gamble, or when attempting to cut back on gambling.
- Concealing the extent of your gambling from family or friends, or lying about how much you have spent or lost.
- Using gambling as a way to escape personal problems, stress, anxiety, or difficult emotions rather than seeking direct solutions.
- Continuing to gamble even after making a firm personal decision to stop or significantly reduce your activity.
You are not alone. Problem gambling affects people from all walks of life. Recognising the signs and seeking help early is a sign of strength, not weakness. fbajei's support team is trained to listen without judgment and to connect you with appropriate resources available in Bangladesh.
Protecting Others
If you share a device with family members — particularly younger members of your household — fbajei strongly recommends taking the following steps to prevent unauthorised access to your account and to gambling content in general:
- Always log out of your fbajei account when you have finished your session, especially on shared mobile devices.
- Never share your username or password with anyone, including family members. Your account is your personal responsibility.
- Enable device-level parental controls if your mobile device is accessible to children or teenagers. Both Android and iOS offer built-in screen time and content restriction tools.
- Store your devices securely or use a PIN/biometric lock so that minors cannot access gambling platforms without your knowledge.
- If you suspect that a minor has accessed or registered on fbajei using your details, contact support immediately at [email protected] so the account can be reviewed and closed if necessary.
fbajei enforces a strict 21+ policy. Players are required to verify their age during the KYC process. Any account found to belong to an individual under 21 years of age will be immediately closed and the account balance will be handled in accordance with our Terms & Conditions. We take underage gambling prevention seriously and will cooperate fully with any relevant investigation.
Getting Help
If gambling has become a problem for you or someone you care about, professional help is available. Speaking to a trained counsellor can make a significant difference. fbajei encourages all players who feel concerned about their gambling behaviour to seek guidance without delay.
In Bangladesh, mental health and addiction support services are available through hospitals, community health centres, and non-governmental organisations. fbajei's customer support team can help you identify relevant local resources and provide guidance on next steps. Our support is available 24 hours a day, 7 days a week in English via live chat or by email.
Available 24/7 in English. Contact us via live chat from your account dashboard, or send an email to [email protected]. When you contact us about responsible gaming, your enquiry is treated with the highest level of confidentiality and directed to a trained team member.
The National Mental Health Helpline in Bangladesh provides free, confidential counselling support. If gambling-related stress, anxiety, or depression is affecting your daily life, please reach out to a qualified mental health professional. Your local hospital or community health centre in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city can refer you to appropriate support services.
Sometimes the most important first step is an honest conversation with a trusted family member, friend, or community leader. Sharing the burden can reduce the sense of isolation that often accompanies problem gambling, and a trusted person can help you take practical next steps such as activating self-exclusion or seeking professional support.
Remember: gambling should always be funded from disposable entertainment budget only — money you can genuinely afford to lose without affecting your household expenses, savings, or financial commitments. If you are using essential funds to gamble, please stop and contact support immediately.
Play Responsibly on fbajei
If you are confident that gambling is a safe and enjoyable activity for you, explore everything fbajei has to offer — from live cricket betting and premium slots to our full-service casino. Play within your limits and have fun.
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