fbajei Privacy Policy

1 Information We Collect

fbajei collects personal information through several channels in the ordinary course of operating the Platform. The categories of information we collect include:

1.1 Registration and Account Information

• Full legal name as it appears on your national identity document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Mobile phone number registered in Bangladesh (used for account authentication, OTP delivery, and support communications).
• Username and encrypted password chosen at registration.
• Preferred language setting (English by default on fbajei).

1.2 Identity Verification (KYC) Documents

• Copy of National Identity Card (NID), passport, or birth certificate submitted as part of the Know Your Customer (KYC) process.
• Proof of address documentation where requested.
• Selfie or live facial verification image where required for enhanced identity confirmation.

1.3 Financial Information

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used to process deposits and withdrawals.
• Bank account details (for users who transact via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported banks).
• Card details for Visa and Mastercard transactions — note that full card numbers are handled by our PCI-DSS compliant payment processors and are not stored on fbajei's servers.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.

1.4 Gaming and Betting Activity

• Game session data including titles played, session duration, bet amounts, and outcomes.
• Sports betting activity including markets wagered, stake amounts, and settlement outcomes.
• Responsible gaming tool settings (deposit limits, session time alerts, self-exclusion status).
• Bonus and promotion eligibility and usage data.

1.5 Technical and Device Data

• IP address at the time of registration and at each subsequent login.
• Device type, operating system, and browser type.
• Device fingerprint data used for fraud detection and account security.
• Cookies and similar tracking technologies (see Section 8 — Cookies).
• Log files recording access times, pages visited, and errors encountered.

1.6 Communications Data

• Records of communications between you and fbajei's support team, including live chat transcripts, email exchanges, and support ticket content.
• Survey responses and feedback you choose to provide.

2 How We Use Your Information

fbajei processes your personal data for the following purposes, each of which has a defined legal basis:

• Account Operation: To create and manage your fbajei account, authenticate your identity at login, and deliver the gaming and betting services you have requested. This processing is necessary for the performance of the contract between you and fbajei.
• Identity and Age Verification: To confirm that you are at least 21 years of age and to conduct KYC checks required for operating a responsible gaming platform. This processing is based on compliance with our legal obligations and our legitimate interest in preventing underage gambling.
• Payment Processing: To process your deposits and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, card). This processing is necessary for contract performance and compliance with financial regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform. This processing is based on our legitimate interests in maintaining a secure and fair gaming environment.
• Responsible Gaming: To monitor for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits you have set. This processing is based on our legal and ethical obligations as a responsible gaming operator.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance. This processing is necessary for contract performance and our legitimate interest in delivering quality service.
• Regulatory Compliance: To maintain records as required by applicable anti-money-laundering obligations and other relevant regulations. This processing is based on legal obligation.
• Service Improvement: To analyse aggregated usage patterns, identify technical issues, and improve the Platform's features and user experience. This is based on our legitimate interest in developing and maintaining a high-quality platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via SMS or other permitted channels — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time by contacting support.

3 Sharing Your Information

fbajei does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay), card payment processors, and banking partners receive transaction-specific data necessary to execute deposits and withdrawals on your behalf. These processors operate under their own data protection policies and applicable financial regulations.
• Game Content Providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive a session token and anonymised player identifier to load and run their games within the Platform. They do not receive your full name, mobile number, or financial details.
• Identity Verification Services: Third-party KYC and age-verification service providers may process your identity documents to confirm your eligibility. These providers are contractually bound to use your data solely for verification purposes.
• Fraud and Security Partners: Specialist fraud-detection services may receive device fingerprint data, IP address information, and behavioural data to help identify and prevent fraudulent activity on the Platform.
• Legal and Regulatory Authorities: fbajei may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by court order, or in connection with the investigation of financial crime or other serious offences.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of fbajei's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it.

All third parties with whom fbajei shares personal data are required by contract to implement appropriate technical and organisational security measures and to use your data only for the specific purposes for which it was shared.

4 Data Retention

fbajei retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Active Account Data: Personal data associated with an active fbajei account is retained for the entire duration of the account's existence plus a minimum period of five years after account closure.
• Financial Transaction Records: Records of all deposits, withdrawals, and betting transactions are retained for a minimum of seven years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure or the date of the last transaction, whichever is later.
• Support Communications: Live chat transcripts and support ticket records are retained for two years from the date of the interaction.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of your account plus three years after closure.
• Self-Exclusion Records: Where a self-exclusion request has been made, fbajei retains a record of that exclusion indefinitely to prevent re-registration in breach of the self-exclusion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

5 Data Security

fbajei takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction:

• Encryption in Transit: All data transmitted between your device and the fbajei Platform is protected using 256-bit SSL/TLS encryption. This applies to account login, game sessions, deposit flows, and all API communications.
• Encryption at Rest: Sensitive data fields stored in our databases — including passwords (hashed), payment identifiers, and identity document references — are encrypted at rest using industry-standard algorithms.
• Access Controls: Access to systems that hold personal data is restricted to authorised fbajei personnel on a strictly need-to-know basis. All staff with data access undergo security awareness training.
• Two-Factor Authentication: fbajei encourages all Players to enable two-factor authentication (2FA) via SMS OTP on their accounts. This significantly reduces the risk of unauthorised account access.
• Penetration Testing: The Platform undergoes regular security assessments to identify and remediate potential vulnerabilities.
• Incident Response: fbajei maintains an incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users without undue delay.

While fbajei implements robust security measures, no system connected to the internet can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying fbajei immediately if you suspect unauthorised access to your account.

6 Your Data Rights

As a user of the fbajei Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the fbajei support team via live chat or at [email protected]:

• Right of Access: You may request a copy of all personal data fbajei holds about you. We will provide this within a reasonable timeframe and at no charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as name changes) may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain records (see Section 4). Erasure requests will be assessed on a case-by-case basis.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a correction request is being assessed, or where you contest the lawfulness of our processing.
• Right to Data Portability: You may request that we provide your personal data in a commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: Where you have consented to receive marketing communications, you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7 Cookies and Tracking Technologies

fbajei uses cookies and similar technologies on the Platform to support its operation, improve your experience, and assist with security and fraud prevention. The following categories of cookies are used:

• Essential Cookies: These cookies are strictly necessary for the Platform to function. They enable core features such as secure login sessions, account authentication, and load balancing. You cannot opt out of essential cookies while using the Platform.
• Functional Cookies: These cookies remember your preferences (such as language settings and game history) to personalise your experience. They do not track your activity outside of fbajei.
• Analytics Cookies: fbajei uses aggregated, anonymised analytics data to understand how Players navigate the Platform and to identify areas for improvement. This data does not identify you personally.
• Security Cookies: These cookies support fraud detection and account security systems by recording device and behavioural signals that help identify unusual activity.

By continuing to use the Platform after being presented with our cookie notice, you consent to the use of non-essential cookies as described above. You may manage or delete cookies at any time via your browser settings, though disabling certain cookies may affect the functionality of the Platform.

8 Minors and Age Restrictions

The fbajei Platform is strictly intended for individuals aged 21 years and above. fbajei does not knowingly collect, process, or store personal data relating to any individual under the age of 21. If we become aware that personal data belonging to an individual under 21 has been collected, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the Platform, please notify fbajei's support team immediately at [email protected] so that we can investigate and take appropriate action.

9 Third-Party Services

The fbajei Platform may integrate third-party game content from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These game providers operate their content within an embedded frame on the Platform and may process limited technical data (such as session tokens) necessary to deliver their games. fbajei is not responsible for the privacy practices of third-party game studios. Players who wish to understand how a specific game provider handles data should consult that provider's published privacy policy directly.

fbajei does not place external links to third-party websites within its Platform pages. Any reference to third-party brands (bKash, Nagad, Rocket, Upay, Visa, Mastercard) is made in the context of describing supported payment methods and does not constitute endorsement of those parties' data practices.

10 Changes to This Privacy Policy

fbajei reserves the right to update or revise this Privacy Policy at any time. When material changes are made, fbajei will notify registered Players via a prominent notice displayed on the Platform or by direct communication to your registered mobile number. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure and deletion of your data in accordance with the rights described in Section 6.

11 Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or fbajei's handling of your personal data, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in English via your account dashboard.
• Email: [email protected] — displayed as plain text; not a clickable link.
• Response Time: fbajei aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 calendar days of receipt.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).